Covid-19 Delivery & Pick Up Changes for Victorian customers.
All goods delivered during the Covid-19 lockdown phase will strictly be to the front door area of a property, or garage storage location, in a contactless manner. Due to health and safety reasons our delivery service will no longer unpack products or offer an assembly service. The proof of delivery signature will not be required as our staff practise strict hygiene and social distancing measures.
For most items purchased online the standard “ATL” Authority to Leave option will be as per usual, placing the items at a safe location at the front door, preferably under a covered area.
For all Pick Ups from our store warehouse, a contactless service will be arranged where the goods will be safely placed at the front entry area of our warehouse for collection, no signature will be required upon pickup.
Once you have selected your goods, our store will place an order to receive the goods from our distribution facility to our delivery dispatch area. A sales staff will contact you once the goods are ready for dispatch and will try to organise a suitable delivery time for you to receive your goods.
Please note that our delivery service operates from Monday to Friday weekly and delivery areas vary from day to day. Our sales staff will try there best to find a suitable and convenient day for you to receive your goods.
In order to offer you a delivery service at the best possible rate, our store plans there daily route based on the most efficient route. As a result of this process it is difficult for our carriers to deliver on specific times, however we can give you a 4 hour window or a phone call an hour before the delivery takes place, which ever is more convenient to you.
Please note that our delivery service is to a clear accessible ground level room, if goods require delivery up or down stairs or assembly of goods is required we must be notified 24 hours before delivery and additional charges will apply.
In most cases 2 men will assist in the delivery of goods however for purchases requiring deliveries to remote or far away areas where carriers are used, most likely there will be only 1 person on the delivery in order to reduce delivery costs & clear access will be required to trolly the goods onto the premises.
For small items such as home-wares, bar stools, TV units, coffee tables, and products that generally weigh less the 50kg and are under 1 cubic meter in size per package, delivery of goods will be sent via a national carrier such as TNT, Startrack or TOLL. When purchasing online, permission to leave smaller items at a front door is automatically given. If this type of delivery service is not suitable, please make a note at time of purchasing, especially if the delivery is to a unit or apartment site.
Products purchased online or in-store will be delivered in the original manufacturers packaging to avoid damages during transportation. Please be aware that many furnishing products are packaged in “Knock Down” or “Ready to Assemble” form and some minor assembly will be required when you receive the goods.
Due to H&S, the disposal of furniture packaging is the responsibility of the customer and cannot be loaded into the delivery vehicle once the delivery is complete.
Delivery rates for any goods purchased will vary depending on the quantity of goods, delivery region, carrier rates, & man power required.
Our standard delivery rates include delivery and placement of your furniture, where easy ground floor access is available.
If you require any extra services that may involve additional manpower, time or equipment, please let us know in advance and we’ll happily provide you with a competitive quote.
Please note customers a re-delivery and re-stocking fee will occur in the event where a delivery has been organised and our carriers find no one home to receive the goods, our store must be notified of any changes to a pre-organised delivery date 24 hours in advance.
Online purchases have pre calculated delivery rates, for most states in Australia, however the rates only cover delivery based within the metro areas of each city. For regional areas, freight needs to be calculated manually, please contact our store for a custom rate if delivery is required to a regional area.
To check our pre calculated delivery rate simply select the product you would like to purchase on our online store and proceed to checkout, where the pre calculated delivery rate will appear for the selected item/s.
Receiving the Goods
Please ensure there is adequate clearance in doorways and walk through paths to receive your furniture as some items may be quite large and bulky.
Please check the goods carefully upon receiving them as you will be required to sign off that they have been received in good order and free of damage and defect.
In the case where a damage has been sighted, make sure it is noted upon the delivery receipt, on arrival of the goods and contact the store. We will do our best to rectify the problem as quickly as possible.
Pick Up Process
You may organise to have your goods picked up from our store or have your own carrier pick up the goods on your behalf.
All pickups from the store must be arranged 24 hours in advance. This will allow us enough time to have your goods ready and placed in the dispatch area for you to pickup and will further prevent any delays which may occur when you arrive at the store.
You must present your invoice at the store before any item can be picked up and all goods must be paid for in full.
In the event of a pickup, check that your vehicle has enough space to adequately fit and safely secure the goods you are receiving. All accessories such as tie ropes, blankets, and cardboard materials required to secure the product and prevent damages to the vehicle or goods received is the customers responsibility.
Our company will not be held liable for damages caused as a result of the pick up process on your behalf or on behalf of your appointed carrier, so please be careful in the handling of the goods once they leave the store.