Shipping & Collection

Delivery Process

Once your order is placed, we coordinate the delivery from our distribution centre to our dispatch area. Our team will contact you to arrange a suitable delivery day. Deliveries mainly operate Monday to Friday, with schedules varying by area. While we can’t guarantee exact times, we attempt to offer either:

• A 4-hour delivery window, or

• A call one hour prior to arrival.

To maintain competitive delivery rates, routes are optimised for efficiency, limiting specific time requests.

Important Notes:

• Delivery is to a ground-level, accessible room. If stairs or assembly are required, please notify us 24 hours prior— additional fees will apply.

• Deliveries to some metro and remote areas may be done by a single person, requiring clear access for trolley use or assistance if required.

• Small items (under 50kg/1m³) are generally shipped via carriers like TNT, Startrack, or TOLL, with “Authority to Leave”granted by default unless specified otherwise during purchase.

• Products arrive in original manufacturer packaging. Some items may require minor assembly.

• Packaging disposal is the customer’s responsibility.

• Delivery charges vary based on location, item size, and manpower needed.

• If additional delivery services (e.g., upstairs delivery, extra manpower) are required, we can provide a custom quote.

Redelivery & Re-stocking Fee

If no one is available to receive the goods at the agreed delivery time, a re-delivery and re-stocking fee will apply. Changes to scheduled delivery must be communicated 24 hours in advance.

Online Delivery Rates

• Online orders have pre-calculated delivery rates for metro areas.

• For some remote regional areas, freight will be calculated manually — please contact us for a quote.

• Delivery costs will be displayed at checkout.

Receiving Goods

Before delivery:

• Ensure adequate space for the furniture to pass through doorways and walkways.
  Upon delivery:

• Inspect items for damage.

• Any issues must be noted on the delivery receipt and reported to us immediately.

• We’ll work promptly to resolve any damages.

Collection (Pick-Up)

You may opt to pick up your order from our store or arrange for your own carrier. All pick-ups require:

• 24 hours’ notice for preparation.

• Presentation of a paid invoice at collection.

• Responsibility for bringing any materials needed to safely secure the goods (e.g., ropes, blankets).

Ensure your vehicle can accommodate the size and weight of your items. Please note, we are not liable for damages once goods leave our premises.