Warranty

Terms & Conditions

At Sunshine Furniture, we are committed to providing you with quality products. This warranty against defects applies to all furniture items purchased from us, including chairs, bar stools, tables, and related furniture products.

Warranty Period

This warranty is valid for a period of 12 months from the date of purchase.

What is Covered?

This warranty covers defects in:

·       Materials and workmanship.

·       Structural components (e.g., frames, joints, and welds).

·       Manufacturing faults that arise under normal domestic use.

What is Not Covered?

This warranty does not cover:

·       Damage due to misuse, improper assembly, negligence, or accidents.

·       Normal wear and tear, including fabric fading, scratches, or surface marks.

·       Damage resulting from commercial use, unless explicitly stated.

·       Alterations or repairs not carried out by us or an authorised service agent.

Natural Leather Characteristics
Genuine leather products display unique variations in grain, colour, and texture. Natural features such as scars, wrinkles, and creases may be visible, and over time, the leather may soften, develop a patina, or change in appearance. Such variations are inherent to all genuine leather and are not considered defects.

Natural Timber Characteristics
Natural timber products display unique variations in grain, colour, and texture. Knots, filled areas, and butterfly joints may be visible, and over time, these features may shift, develop small cracks, or change in appearance. Such variations are normal characteristics of all timber species and are not considered defects.

Natural Stone Characteristics
Marble and other natural stone products display unique variations in veining, colour, and texture. Natural features such as fissures, pits, and mineral deposits may be visible, and over time, these characteristics may subtly change in appearance. Such variations are inherent to all natural stone and are not considered defects.

How to Make a Warranty Claim

To make a warranty claim, please contact us with:

·       Proof of purchase (Receipt / Invoice).

·       A detailed description of the defect.

·       Photographic evidence of the issue (if possible).

Contact Details:

·       Phone: 03 9364 6112

·       Email: sales@sunshinefurniture.com.au

·       Address: 261-218 McIntyre Road, Sunshine North, Victoria, 3020

We will assess the claim and, if found valid, will arrange for repair, replacement, or other appropriate remedy.

Costs Associated with Warranty Claims

·       If the product is found to have a defect covered by this warranty, any costs associated with repair or replacement will be covered by us.

·       If the product is not deemed faulty under warranty conditions, you may be required to cover the inspection costs.

·       The purchaser is responsible for all transportation costs associated with returning goods to the store or delivering them to and from the designated repair or replacement location. These transportation expenses are not covered under the warranty. Sunshine Furniture will not be liable for freight, delivery, or collection charges related to warranty claims.

Your Rights Under Australian Consumer Law

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

This warranty is provided in addition to other rights and remedies you may have under the Australian Consumer Law.