Returns & Refunds

Orders can be cancelled and fully refunded if Sunshine Furniture is notified within 24 hours of placing the order.

• Notification can be made by contacting the store directly or emailing us at sales@sunshinefurniture.com.au.

Cancellations (After 24 Hours)

• After 24 hours, cancellations are only possible if:

  • The goods have not yet been produced, dispatched, or ordered from suppliers.

• Written approval from Sunshine Furniture is required for any exchange, cancellation, or refund beyond this point.

Exchange & Refund Conditions

• Original proof of purchase receipt may be required.

• If an exchange or refund is approved:

  • All transport/delivery costs (to & from) are borne by the customer.

  • Goods must be returned in original condition and packaging.

  • A minimum $100 administration and restocking fee may apply.

  • All applicable fees (transport, admin, restocking) will be deducted from the refund amount or charged to the customer.

Custom Made & Special Orders

• Custom-made items (specific sizes, colours, configurations) involve an estimated waiting period.

• Cancellations are not accepted for:

  • Custom-made items.

  • Orders that exceed estimated lead times.

• If an exceptional case allows cancellation after production has commenced, a 50% cancellation fee will apply.

No Refunds / Exchanges For

• Goods that are delivered and meet product specifications.

• Large bulky items such as:

  • Lounges

  • Buffets

  • TV Units

  • Coffee Tables

  • Dining Tables

  • Bedding Furniture

  • Due to special packaging and fragile handling requirements.

Verification & Fraud Prevention

• ID verification may be required for certain online purchases to prevent fraudulent transactions and chargebacks.

Policy Changes

• Sunshine Furniture reserves the right to change these terms without notice.