Web Orders: Exchange, Cancellations, Refunds & Payments
All purchases made online can be cancelled and money refunded as long as we are informed within 24 hours of placing your order simply by contacting our store or by sending us an email.
Beyond this time, goods may only be cancelled if the goods have not been produced, dispatched or ordered from our suppliers.
No exchange, cancellation or refund can be accepted unless confirmed and approved in writing from a member of the Sunshine Furniture team.
You may be required to show the original proof of purchase receipt.
If an exchange or refund is approved and accepted, the customer will be responsible for all delivery transport costs ( to & from ). The goods must be returned in their original condition and packaging. A minimum $100 Admin and restocking fee may apply.
Please note that all transport fees, admin fees, and restocking fees, will be deducted from the refund amount or charged to the customer.
All purchases made where an item is custom made, or made to a customers specific requirements such as size, colour, configuration etc, will incur a waiting lead time as estimated by one of our staff. Cancellations will not be accepted for custom made goods, or for goods that take longer to produce than there estimated time.
If for some special circumstance we accept an order for cancellation after production has begun, a 50% cancellation fee will apply.
No refund or exchange will be accepted if the item is delivered and meets product specifications.
Refunds or exchanges are not available for some large bulky items such as lounges, buffets, TV units, coffee tables, dining tables and bedding furniture, due to the complexity of packaging, and special fragile handling requirements.
Verification of ID may be requested in order to complete some purchases & transactions online as a preventative measure against fraudulent payments & charge backs.
Sunshine Furniture reserves the rights to make changes to these terms and conditions without notice.