Privacy policy
Privacy Policy
Sunshine Furniture respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase from us, contact us or otherwise interact with our business.
Information We Collect
We may collect personal information that you provide to us, including your:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Account information
• Communications and enquiries with us
• Delivery and collection information
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, website activity and cookie information.
Payment information may be processed securely by Shopify and/or our payment providers. Sunshine Furniture does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
• Process and fulfil orders
• Arrange deliveries and collections
• Process payments, refunds and exchanges
• Provide customer service and respond to enquiries
• Manage warranties and after-sales assistance
• Prevent fraudulent or unauthorised transactions
• Maintain and improve our website and services
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet our legal, accounting and regulatory obligations
Sharing Your Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
This may include Shopify, payment processors, delivery and freight providers, technology and website service providers, professional advisers and other businesses that assist us with operating our store.
We may also disclose information where required or authorised by law.
We do not sell your personal information.
Shopify
Our online store is hosted and supported by Shopify. Shopify may collect and process personal information when you use our online store, including information required to provide its ecommerce and payment-related services.
Shopify's handling of personal information is also subject to its own privacy practices and policies.
Cookies & Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how customers use our website, improve our services and support advertising or marketing activities.
You can control or disable certain cookies through your browser settings, although doing so may affect some website functionality.
Marketing Communications
Where permitted, we may use your contact details to send information about products, promotions, offers or other Sunshine Furniture news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing certain requests.
Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal, tax and accounting obligations.
Overseas Service Providers
Some service providers used to operate our website and business may process or store information outside Australia. This may include Shopify and other technology or service providers.
Where applicable, information handled by these providers is also subject to their respective privacy and data-handling practices.
Privacy Enquiries & Complaints
If you have a question, request or concern about how Sunshine Furniture handles your personal information, please contact us.
We will take reasonable steps to review and respond to privacy enquiries or complaints.
Contact Us
Sunshine Furniture
Address:
216–218 McIntyre Road
Sunshine North VIC 3020
Australia
Phone: 03 9364 6112