Terms & Conditions
These Terms & Conditions apply to your use of the Sunshine Furniture website and to purchases made from Sunshine Furniture online or in store.
Sunshine Furniture operates in Victoria, Australia under ABN 17 472 792 506.
By using our website or purchasing products from us, you agree to these Terms & Conditions together with our applicable policies, including our Returns & Refunds, Shipping and Privacy policies.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Products & Product Information
We take reasonable care to ensure product descriptions, specifications, images, dimensions and pricing displayed on our website are accurate.
Colours and finishes may appear differently depending on your screen, lighting and the natural characteristics of materials. Natural products such as timber, leather and stone may have variations in colour, grain, texture or appearance.
Product dimensions are provided as a guide and minor variations may occur.
Pricing
Prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable unless otherwise stated.
Prices, promotions and product availability may change from time to time.
If we discover a genuine pricing, description or availability error after an order has been placed, we will contact you and provide appropriate options, which may include correcting the order or cancelling it and providing a refund.
Nothing in this section limits your rights under the Australian Consumer Law.
Orders & Acceptance
Placing an order does not necessarily mean that we have accepted the order.
We may need to verify product availability, payment information, delivery details or other information before accepting or fulfilling an order.
We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, information is incorrect, payment cannot be authorised, an obvious pricing error has occurred, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after receiving payment and no goods are supplied, the applicable amount will be refunded.
Payment
Payment must be made using one of the payment methods available at the time of purchase.
Customers are responsible for providing accurate billing, contact and payment information.
Some transactions may require reasonable identity or payment verification to protect customers and Sunshine Furniture against fraudulent or unauthorised transactions.
Product Availability
Products may be subject to availability.
Some products are held in stock while others may be ordered from suppliers or manufactured after an order is placed.
Estimated availability, production and delivery timeframes are provided in good faith but may change due to circumstances outside our reasonable control.
Where a significant delay occurs, we will endeavour to keep you informed and work with you to determine an appropriate solution.
Custom & Special Orders
Some furniture may be custom-made or specially ordered according to a customer's selected size, colour, configuration, fabric, finish or other specifications.
Customers are responsible for checking their selections carefully before confirming an order.
Cancellation and change-of-mind restrictions may apply once a custom or special order has entered production or has been ordered from a supplier.
These restrictions do not affect rights or remedies available under the Australian Consumer Law.
Delivery & Collection
Delivery and collection arrangements are governed by our Shipping Policy and any delivery terms communicated to you when your order is placed.
Customers are responsible for ensuring adequate access to the delivery location and that purchased furniture will fit through doorways, hallways, lifts, stairways and other access points.
Additional charges may apply where special access, additional labour, stairs, redelivery or other services are required and these circumstances are not attributable to a failure by Sunshine Furniture to comply with its obligations.
Returns, Refunds & Cancellations
Returns, refunds, exchanges and order cancellations are governed by our Returns & Refunds Policy.
Our policies do not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, compensation or other remedy where goods fail to satisfy an applicable consumer guarantee.
Nothing contained on our website or in our policies is intended to exclude, restrict or modify those statutory rights where doing so would be unlawful.
Website Use
You must not use our website:
• For any unlawful or fraudulent purpose
• To interfere with the operation or security of the website
• To introduce viruses, malicious software or other harmful code
• To attempt to gain unauthorised access to our systems or accounts
• To collect information about other users without lawful authority
• To infringe the intellectual property or other legal rights of Sunshine Furniture or another person
We may restrict access to our website where reasonably necessary to protect our customers, systems or business.
Intellectual Property
Unless otherwise stated, content appearing on the Sunshine Furniture website, including text, graphics, logos, photographs, product information and website design, is owned by or licensed to Sunshine Furniture.
Content must not be copied, reproduced, distributed or commercially exploited without permission except where permitted by law.
Third-Party Services & Links
Our website may contain links to or integrations with third-party websites and services, including payment, delivery, social media and technology providers.
Third-party services may be subject to their own terms and privacy policies.
Sunshine Furniture is not responsible for third-party websites that we do not operate or control, except to the extent responsibility cannot lawfully be excluded.
Privacy
Personal information provided to Sunshine Furniture is handled in accordance with our Privacy Policy and applicable privacy requirements.
Website Availability
We aim to keep our website accurate, secure and available; however, we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.
Nothing in this section excludes liability that cannot lawfully be excluded.
Liability
To the extent permitted by law, Sunshine Furniture is not responsible for loss arising solely from circumstances outside our reasonable control or from misuse of products contrary to supplied instructions.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website will apply to future use of the website and transactions entered into after the updated terms take effect, as applicable.
Changes to these Terms & Conditions do not remove rights or obligations that have already arisen under applicable law or an existing transaction.
Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia and applicable Commonwealth laws.
Nothing in this section limits any rights you may have regarding jurisdiction or dispute resolution under applicable Australian law.
Contact Us
Questions regarding these Terms & Conditions can be directed to:
Sunshine Furniture
Address:
216–218 McIntyre Road
Sunshine North VIC 3020
Australia
Phone: 03 9364 6112